Shipping, Delivery and Return Policy

Kiana is committed to deliver your order with good quality packaging within given time frame.To ensure that your order reaches you in good condition, in the shortest span of time, we ship through Shiprocket.

Shipping & Delivery Policy

1. Delivery may take from 4-6 days depending on your order and pin code.

2. Kiana Fashion delivery partners will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts Kiana Fashionreserves the right to cancel the order(s) at its discretion.

3. An estimated delivery time is displayed on the order confirmation page. On placing your order, you will receive an email containing a summary of the order and the estimated delivery time to your location.

Sometimes, delivery may take longer due to: 1. Bad weather 2. Flight delays 3. Political disruptions 4. Act of God like flood, earthquake, Tsunami etc 5. Other unforeseen circumstances.

In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
Also, we will not be able to compensate for any mental agony caused due to delay in delivery.
We may charge you with a shipping charge (inclusive of tax) in some cases. The communication shall be available to you at the time of placing the order.
In case of refund of the product, the refund of the shipping charges will be done as per the refund policy.

Exchange & Return Policy

Kiana Fashion returns and exchange policy gives you an option to return or exchange items purchased on Kiana for any reason within the specified return/exchange period, i.e. 7 Days after the order has been delivered to you. We only expect that you don’t use the products and preserve its original condition, tags, Invoices and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition as same.

1. There are two ways to Return/Exchange the product to us:

1. Pick up:

In most locations, we offer a pickup service. You will see a pickup option when you submit a return request.

2. Self-Shipping:

If we are unable to offer a pick up service at your location due to various reasons, then in such cases, the customer will need to self-ship the order.

Please Note: Under Self-shipment, customer needs to share the Order ID, scan copy of the courier receipt and details of the products that need to be exchanged/returned with us via E-mail.

2. Where should I self-ship the Returns?

You can courier the product(s) to the address mentioned below:

“KIANA FASHION” SHREE GANESH CORPORATION , MAHASHAKTI IND ESTATE 70,76. FIRST FLOOR ANIL STARTCH MILL ROAD,BAPUNAGAR,AHMEDABAD,GUJARAT-380024
We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

3. Some Easy steps to guide you through the Return process :

Create a return request within the next 7 Days of delivery. To apply for a return, go to “Track Your Order” page on the website or click here.
Enter your order id and you will get an option to “Request Return”.
Follow the proceeding steps.
Keep the item ready for pick up or ship it to us basis on the return mode that is available at that time and place.
If the picked up product does not pass the quality check, we shall ship it back to you.

4.There are Some EXCEPTIONS and RULES that apply to this policy :

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
In case of defects/manufacturing issues please share us the Order ID, Details of the products and Images of it via [email protected]
In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
If the Quality of the returned product is not up to the mark, the brand holds the rights to cancel the return/exchange request. In that case, the product will be shipped back to the client.
The Money will be refunded only after the returned product passes through the Quality Control Check successfully. The amount paid for the product will be refunded back to you via the same Mode of Payment that you used. In case of COD, we will do a bank transfer for the amount paid for the product.
Shipping Charges are one-time cost and therefore are non-refundable.
If you need to return/exchange anything from a combo pack, the whole pack will have to be sent back. Partial returns from combo packs are not accepted.
Products sold under any discount Schemes/Offers / Sale Period or purchased with redeemable discount codes cannot be exchanged/returned and are non-refundable.
Gift cards/vouchers are non-refundable.
At any time, you can track the status of your return/exchange requests under “Track your orders” of Website.
It is advisable to pack products securely to prevent any loss or damage during transit. If Found damage Then brand will not be liable for a refund.

5. What is the criteria for Kiana’s Exchange Policy?

We offer our customers an option to exchange items purchased on Kiana Fashion for same or different sizes of same style or for any other product of the same/higher value from Kiana’s collection itself; within the specified exchange period subjected to your address being serviceable for an exchange.
Exchange of the product will only be successful after our team has received the product and the quality check is approved by our QC Team.
If the Quality of the returned product is not up to the mark, the brand holds the rights to cancel the exchange request. In that case, the product will be shipped back to the client.
you choose to exchange the product for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange.
If exchanging the product for a higher value, you will have to pay the difference of the product that is been taken.
Note – If require any further assistance, contact our customer care contact (+91 8530408085).

How the delivery charge is calculated for multiple units (Non-Indian delivery) ?

Our prices are all-inclusive of govt. levied taxes such as GST and the cumulative shipping charges for all the units in a single order.

How long does it take for an order to arrive?

Orders are dispatched within 24 working hours from the time an order is received, or as per the delivery date specified by you at the time of placing the order. Most orders within India are delivered within 4 to 6 working days. Contact us to inquire about international deliveries. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

What is Kiana Fashion Return Policy?

Our “100% Customer Satisfaction Program” allows for easy returns and refunds for:

1. Products that you received in the “Damaged/Defective/Broken” condition.

2. Products not as per description/photo on the website.

3. There will be “No Exchange/Return & No Refund” for Products purchased under any Offer / Discount / Sale whatsoever.

How to Return an order?

1. By sending email on [email protected] with images of broken/defective/damaged products within 1 day of delivery.

Please mention your order number in the email/WhatsApp (72772 97272). with photograph.
Product Must be Unused / Unwashed and with all the labels and tags.
Do not send product back without approval after following below steps.
If this condition is not fulfilled then the amount will not be refunded and product will be send back to customer.

2. If customer wants to return, the dress has to be couriered on this address – Ground Floor, Mahashakti Ind Estate,India colony Road, Nr. Swaminarayan Temple, Bapunagar , Ahmedabad, Gujarat 380024

Shipping (₹ 100) & Return Courier Charge (₹ 100) Will Not be Refunded On Refund Amount. ₹ 100 Processing and handling charges will be deducted from return orders.
Note : Return courier cost will have to bare by customer.

Refunds are issued in the following two ways

Product replacement – In case of damaged or incorrect items kianafashion.com would replace it with a new item.
In case you do not wish to receive the replacement, you may have store credit after communication with our customer care department. This credit will be valid for 6 months.

Here are the steps for getting a refund on the canceled order:

Once the resolution is set for a refund, we will soon move ahead with the refund. Refunds will be credited back to the same payment mode / or NEFT within 7-10 working days.